Privacy and Cookie Policy

Privacy policy

Hendi BV, located at Steenoven 21, 3911TX Rhenen, the Netherlands, is responsible for processing personal information as shown in this document.

Personal information which we process

Hendi BV may process your personal information because you made use of our services and/or provided the information to us yourself. In any case Hendi BV only aims to collect information about other businesses, emphatically not about persons outside the context of their employment by a business relation of Hendi BV. The only ways in which Hendi BV acquires personal information are as follows:

  • When the personal information is an integral part of contact information for a business relation of Hendi BV (e.g. firstname.lastname@company.tld).
  • Because the person them self or a third party authorized by the person contact Hendi BV and provide the information to us.
  • Automated collection of statistical information about visitors of our website(s).

Here follows a list of all the personal information which we might collect:

  • First name and last name
  • Address information
  • Telephone number
  • E-mail address
  • IP-address (partially, the fourth octet is saved as zero by Google Analytics)
  • Other personal information which may be provided in correspondence or by telephone.
  • Data about activity on our website
  • Internet browser and device type

Later in this document you will find an overview of how long and why this data is stored.

 

Special and/or sensitive personal information which we process

Our website is not intended to collect personal information about visitors who may be younger than 16 years of age, unless they have permission from their parent(s) or legal guardian. However, we cannot verify whether a visitor is older than 16. We recommend parents to be actively involved with the online lives of their children, to prevent their personal information from being collected without parental permission. If you believe we collected personal information about a minor without parental consent, please contact us through info@hendi.eu and we will remove the information.

 

For which purpose and with which reason we process personal information

Hendi BV processes personal information for the following purposes:

  • Processing your payment
  • Sending our newsletter and/or commercial materials
  • To be able to call or e-mail you to fulfil a commercial agreement when necessary
  • Informing you of changes to our products or services
  • Delivering goods and services to your location.
  • Hendi BV also stores personal information when legally obligated to do so, specifically the information required for tax reporting purposes.

 

Automated decision making

Hendi BV does not use automated processing systems to make decisions which could have (significant) effects on persons. This concerns decisions which are made by computer software or systems without intervention or review by a human (employee of Hendi BV).

How long we save personal information

Hendi BV does not save personal information any longer than necessary to fulfil the purpose for which the information was collected. We have defined the following retention periods for the classes of personal information which we collect:

Category of information

Retention period

Reason

First name and last name

Last interaction + 7 years

Fulfilling agreements,
legal obligation for taxes

Address information

Last interaction + 7 years

Fulfilling agreements,
legal obligation for taxes

Telephone number

Last interaction + 7 years

Fulfilling agreements

E-mail address

Last interaction + 7 years

Fulfilling agreements

IP address

38 months

Information about the use of our website

Other information

Last interaction + 7 years

Fulfilling agreements

Activity on website

38 months

Information about the use of our website

Brower and device type

38 months

Information about the use of our website

 

Sharing of personal information with third parties

Hendi BV does not sell your information to third parties and only uses your information to fulfil an agreement or to comply with a legal obligation. Companies which process your information on our behalf are bound to the terms of a processing agreement between them and us, in which we specify at least the same level of confidentiality and security as on systems we own outright. Hendi BV remains responsible for these instances of data processing.

 

Cookies, or similar technologies, which we utilize

Hendi BV only uses functional and technical cookies. As well as analytic cookies which do not intrude upon the privacy of visitors. A cookie is a small text file which is stored on your device the first time you visit a website with that device. The cookies we use are necessary for the functioning of our website and for visitors’ ease of use. They ensure the website works properly and remembers previously set preferences. They also allow us to monitor the use of our website and optimize it. You can disable cookies by configuring your browser to stop storing them. In addition, you can remove all previously stored cookies from your browser.

 

For the use of Google Analytics, we have signed a data processing agreement with Google. We do not share the gathered information with Google itself, nor do we use the data in combination with other Google services.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.

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